Telehealth doctors in Townsville

Doccio is an online service, not a Townsville clinic. Our Australian-registered doctors can see anyone located in Queensland, including Townsville and the surrounding North Queensland districts.

Start now $59

Online consultations available during service hours

Areas covered

Townsville city
Kirwan
Thuringowa
Magnetic Island
Ayr
Charters Towers

Doccio has no clinic address. Our doctors see people wherever they are in Queensland.

Hours and after-hours care in Townsville

Doctor care is available 8am–6pm Mon–Fri (AEST/AEDT) at the standard rate. Outside that window the same consultation is handled at the after-hours rate, and requests are still reviewed by an Australian-registered doctor.

Queensland does not observe daylight saving, so from October to April our 8am–6pm Sydney weekday hours are 7am–5pm in Townsville.

Business hours 8am–6pm Mon–Fri

Services available here

Using Doccio in Townsville

What it's like here

Townsville serves a wide North Queensland catchment, and people in the surrounding towns often travel hours for an appointment. For an administrative request, that trip is avoidable.

Prescriptions and pharmacies

Prescriptions are issued as electronic prescriptions. You receive a link by SMS and show it at any pharmacy in Townsville that dispenses electronic prescriptions, which is now the great majority of them. Nothing needs to be posted, and you can use the same link at a different pharmacy if the first one cannot fill it.

Certificates and employers

Townsville employers, James Cook University and TAFE Queensland accept an ordinary medical certificate as evidence for an absence, and every Doccio certificate carries a verification reference.

What it costs

Prices are the same everywhere in Australia. There is no membership and no subscription.

$191-day medical certificateA single day off work, study or caring duties.

$292-day certificate or repeat prescriptionTwo consecutive days off, or a repeat of a stable, existing medication.

$59Doctor careA standard GP consultation, during business hours.

$79Doctor care, after hoursThe same doctor care outside 8am–6pm Mon–Fri.

Business hours 8am–6pm Mon–FriFull pricing, no surprises

When to be seen in person instead

Telehealth is not the right choice for everything. If you need to be examined, have severe or rapidly worsening symptoms, or are worried about someone's safety, get care in person. Townsville has Medicare Urgent Care Clinic access for urgent problems that are not emergencies.

In an emergency, call 000.

Free health advice in Townsville

13 HEALTH — 13 43 25 84, 24 hours a day, for free health advice from a registered nurse.

Questions, answered

Is Doccio a clinic in Townsville?

No. Doccio is an online service. Our doctors are registered in Australia and can see anyone located in Queensland, but there is no Doccio clinic to visit and no local phone line.

What are your hours in Townsville?

Our service hours are 8am–6pm Mon–Fri (AEST/AEDT). Queensland does not observe daylight saving, so from October to April our 8am–6pm Sydney weekday hours are 7am–5pm in Townsville.

How do I get my prescription filled in Townsville?

Will my employer in Townsville accept the certificate?

Townsville employers, James Cook University and TAFE Queensland accept an ordinary medical certificate as evidence for an absence, and every Doccio certificate carries a verification reference.